Cookies Policy
This Cookies Policy sets out the basis on which we, I.Tech Support Limited, use cookies and similar technologies on or in relation to our website, itechsupport.net (our website). This Cookies Policy is effective from 25th May 2018.
‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.
For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.
About cookies
What are cookies?
Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.
Essential and non-essential cookies
Cookies can be classified as either ‘essential’ or ‘non-essential’.
- Essential cookies: these are cookies that are either used solely to carry out or facilitate the transmission of communications over a network or strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
- Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
First and third party cookies
Cookies can be classified as ‘first party’ or ‘third party’.
- First party cookies: these are cookies placed on your device by our website domain.
- Third party cookies: these are cookies placed on your device by third party website domains.
Session and persistent cookies
Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.
- Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.
- Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.
If you require further information about cookies in general, please visit www.allaboutcookies.org
List of cookies used
We use the following cookies on or in relation to our website:
| Name of Cookie | Essential or Non-essential? | First or Third party? | Session or Persistent? | Expiry Time | Purpose |
|---|---|---|---|---|---|
| _ga | Non-essential | First party | Persistent | 2 years | Used by Google Analytics to distinguish users on a website to generate statistical information about their use of the website. |
| _gat | Non-essential | First party | Session | End of session | Used by Google Analytics to throttle the number of requests received by users. |
| _gid | Non-essential | First party | Session | End of session | Used by Google Analytics to distinguish users on a website to generate statistical information about their use of the website. |
| collect | Non-essential | Third party | Session | End of session | Used by Google Analytics to send data to Google about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. |
| GPS | Non-essential | Third party | Session | End of session | Used by YouTube to register a unique ID on mobile devices to enable tracking based on geographical GPS location. |
| NID | Non-essential | Third party | Persistent | 6 months | Used by Google to register a unique ID that identifies a returning user’s device. The ID is used for targeted ads. |
| PREF | Non-essential | Third party | Persistent | 8 months | Used by Google to register a unique ID to keep statistics of how the visitor uses YouTube videos across different websites. |
| VISITOR_INFO1_LIVE | Non-essential | Third party | Persistent | 179 days | Used by Google to try to estimate the users’ bandwidth on pages with integrated YouTube videos. |
| YSC | Non-essential | Third party | Session | End of session | Used by Google to register a unique ID to keep statistics of what videos from YouTube the user has seen. |
How to accept or reject cookies
There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below.
You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.
You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.
You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org
Accepting or rejecting cookies
Browser settings
You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History
- Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
- Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US
Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.
Existing cookies
To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.
Google Analytics Opt-out Browser Add-on
You can opt out of Google Analytics tracking by installing the browser add-on which is available here: https://tools.google.com/dlpage/gaoptout
European Interactive Digital Advertising Alliance Tool
You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting https://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.
Copyright, credit and logo
This Cookies Policy is based on a template provided by GDPR Privacy Policy. For further information, please visit https://gdprprivacypolicy.org
The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved. Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.
